FAQ

We are a trusted, long-standing partner of ride-hailing companies such as Uber, Uber Eats, Bolt, Bolt Food, Free Now, SawaTaxi, Glovo, Wolt, Stuart, Eco Car. We have been working with Uber and Bolt since the beginning of their operations in Poland. With our help and thanks to our services, you don’t have to start your own business if you want to become a courier or driver for any of the companies we serve. We provide a comprehensive approach and assistance as well as reliable, efficient service. We have already been trusted by more than 12,000 drivers (and this number is GROWING every day!).

Wondering what makes Eternis stand out in the market and why you should choose us? We hasten to answer!

Eternis is:

– The largest clearing partner on the market – Recommended partner on the official websites of Uber, Uber Eats, Bolt, Bolt Food, Free Now, Glovo, Wolt, Stuart, Eco Car – Rental of fully-armed cars, ready to drive as a TAXI – More opportunities to earn money by renting cashotaximeters and cash registers – Work Legalization Point for foreigners (invitations, statements and residence cards) – Accounting office at the disposal of drivers (after prior consultation) – Possibility to perform tests for TAXI drivers – Modern IT system for settlements (insight into earnings, payment history, uploading of invoices, etc.). – Benefit packages (Medicoversport cards, Circle K, Orlen, Amic discount cards, free settlement for referrals, etc.). – Forms of cooperation tailored to your needs (contract of mandate, B2B cooperation, employment contract) – Reliable, trained employees who will answer all questions and dispel all doubts

We operate all over Poland. We serve and bill drivers in any city where the selected application (transportation or courier) operates.

– Uber – Uber Eats – Bolt – Bolt Food – Free Now – Glovo – Wolt – Stuart – SawaTaxi – Szama Express – Eco Car

Yes, of course! At the moment we operate 10 stationary offices in Warsaw, Białystok, Lublin, Kraków, Wrocław, Poznań, Łódź, Gdańsk, Rzeszów and Katowice.

WARSAW Saska 9a Street, 03-968 Warsaw

BIAŁYSTOK Magazynowa 3/u3 Street,15-399 Białystok

LUBLIN Bursaki 15/19 Street, 20-150 Lublin

WROCŁAW Żelazna 48A Street, 53-431 Wrocław

KRAKÓW Fabryczna 20A Street, 31-553 Kraków

POZNAŃ Przemysłowa 50 Street, 61-514 Poznań

ŁÓDŹ Narutowicza 35 Street, 90-125 Łódź

Gdańsk Żwirki i Wigury 4 Street, 80-463 Gdańsk

RZESZÓW Aleja Generała Leopolda Okulickiego 18 Street, 35-206 Rzeszów

KATOWICE Opolska 22 Street, 40-084 Katowice

The apps that we currently bill are:

– Uber – Uber Eats – Bolt – Bolt Food – Free Now – Glovo – Wolt – Stuart – Sawa Taxi – Eco Car

Company headquarters in Warsaw – Saska 9a Street, 03-968 Warsaw – +48 720 760 760 – Mon-Fri 9:00 am-5:00 pm

Office in Białystok – Magazynowa 3/u3 Street, 15-399 Białystok – +48 789 967 994 – Mon-Fri 9:00 am-5:00 pm

Office in Cracow – Fabryczna 20A Street, 31-553 Kraków – +48 696 903 238 – Mon-Fri 9:00 am-5:00 pm

Office in Lublin – Bursaki 15/25 Street, 20-150 Lublin – +48 785 776 551 – Mon-Fri 9:00 am-5:00 pm

Office in Poznan – Przemysłowa 50b Street, 61-514 Poznań – +48 698 424 011 – Mon-Fri 9:00 am-5:00 pm

Office in Lodz – Narutowicza 35 Street, 90-001 Łódź – +48 600 061 337 – Mon-Fri 9:00 am-5:00 pm

Office in Wroclaw – Żelazna 48a Street, 53-431 Wroclaw – +48 696 903 201 – Mon-Fri 9:00 am-5:00 pm

We respond to e-mails within 24 hours.

Through our Facebook fanpage you can contact us 24/7.

For medical and psychological examinations, we invite you to Trakt Brzeski 94a, Warsaw. Address: ul. Brzeski 94 a Warszawa. Phone: 500-364-435 or 607-106-754.Tuesdays from 10:00 to 14:00.

TAXI Car Rental. We offer rental of fully equipped cars ready to drive as TAXI. The cars are equipped with:

– TAXI license – cassotaxometer – TAXI lamp – full car wrapping (i.e. coat of arms, stripes, price list, side numbers).

Are you interested in renting a car? Contact our fleet manager:

Phone: +48 660 844 664

Mail: flota@eternis.pl

We help you submit the necessary documents to legalize work for foreigners in Poland.

Are you a foreigner and you want to legalize your work? Write to us!

Phone: +48 781 888 662 Mail: praca@eternis.pl

If you own a business and have any concerns on the accounting side, Eternis Accounting Office is at your service!

Contact us by phone and arrange a consultation.

Phone: +48 532 177 481

Our auto repair shop: www.csegarage.pl

When starting to work on applications, you have several options for cooperation, among others:

• Contract of mandate (most favorable for students)
• Contract of mandate + rental agreement
• B2B cooperation (with your own business)
• If you are a foreigner, please contact our Work Legalization Point for foreigners. An Eternis employee will help you choose the most favorable form of cooperation for you. Phone: +48 515 589 262 Mail: praca@eternis.pl

Yes, a contract is mandatory to start cooperation with Eternis. It is not legally possible to hire an employee without a contract.

Yes, of course! In this case, the most favorable form of cooperation will be B2B.

If you have questions about this, please email us at: b2b@eternis.pl

The contracts necessary to start cooperation should be signed on the Eternis Panel: https://panel.eternis.pl/login

The Eternis Billing Panel gives the driver full control over costs and revenue generated by mobile applications. It is used for day-to-day operation of the account, gives you the opportunity to add cost invoices, check the date and amount of the transfer sent to you after the end of the work week.

If you have decided to terminate cooperation with us, send us a notice of termination of the contract by email to: biuro@eternis.pl

If you don’t drive in a certain week, we won’t charge any commission, you only pay for active weeks!

In addition, we include in the amount of weekly billing:

Statutory charges for the commission contract you have – to be settled once a month / amount up to 92 PLN / all depending on the taxpayer status.

8% VAT on the Transportation Service (in the case of Uber Eats 23% VAT).

We take VAT settlements on cost invoices issued to our company (fuel, spare parts, tire replacement, oil, car wash, etc.).

From each invoice that you upload to the Eternis Driver Panel, we charge a BONUS equivalent to 50% of the VAT amount of the invoice.

If the amount of the transfer you have received is different than the one in the application (e.g. different amount for trips, no tips included, no bonus for referring a driver, etc.), write us an email to: biuro@eternis.pl adding a screen from the application with the settlement of the week in which the discrepancy occurred.

This is by far the fastest form of contact. Remember that we do not handle such issues over the phone – they require time, analysis of your income and potential discrepancies.

We divide your settlement into 3 transfers so that there is no doubt from what title the transfers appear in your bank account and for tax reasons.

The transfers you will receive:

Contract payout (net amount of standard contract payout)

Reimbursement – the equivalent of the settled expense invoices sent to us via the Panel.

Rental contract payout – the corresponding remaining settlement amount is paid from the rental of your car

NOTE: reimbursement ONLY within the limits of the amount earned! If you have earned, for example, 1000 PLN, and your invoice is for 1500 – the difference (500 PLN) of costs will go to the next settlement.

VAT is a tax on goods and services.

In the transportation industry, there are two main VAT rates 8% and 23%. 8% applies to passenger and TAXI transportation services, while 23% applies to other services.

Taking cost invoices related to our cooperation on our company (fuel, car inspection, tire replacement, etc.), in accordance with the contract, we take the VAT settlement on ourselves and you will be reimbursed for the expenses incurred in the periodic settlement. With this settlement, your VAT to be paid will be small or none at all.

Yes, after the end of the year a PIT-11 will be sent to each driver. The document will be available in the panel on the driver’s account in the “Download” tab.

Unfortunately, we cannot settle all taxes for you, but our accounting department can help you settle them.

We settle the 8% VAT for you and pay the tax on the contract of mandate/employment contract – later the employee gets PIT 11 and is required to settle on PIT 37 or PIT 36. The tax on the car rental contract PIT 28 (lump sum) or PIT 36 the driver must settle on his own.

PIT 28 is filed by April 30.

Income tax from the car rental agreement is paid by the driver independently.

If you are just beginning your adventure with a car rental agreement, you need to know that from the moment you receive the first rental income, you must remember to decide on the form of taxation of the rental. This must be done no later than the 20th of the following month. The deadline for submitting a statement on the form of taxation of the lease depends on whether you are dealing with the lease for the first time, or rather, it is a continuation of an existing agreement.

In the case of private rental, tax can be settled in two forms:

flat rate (8.5% tax) tax settlement on a general basis (18% tax)

You can report a change in the form of taxation in writing to the relevant tax office by January 20 of the tax year.

You can reduce the tax base by deducting costs related to the rental of the vehicle (i.e., for example, fuel, repairs or expenses for the purchase of equipment needed for work like a telephone).

You report to the US in person with the document, send it by mail or describe the transfer accordingly (your first lump sum payment in a given year will act as a declaration regarding the form of taxation of private rental) by the 20th of the following month after you receive the 1st payment.

Yes, as much as possible. If you have signed a contract of mandate with us, you are registered by us with the Social Security and have health insurance. Remember that you can also insure your family under you.

Check your details in the Eternis app. Go to the “Invoices” tab and then click “What invoices do we accept and for what?” – you will find all the information needed to issue an invoice correctly.

You can issue invoices for, among others:

• fuel
• car repairs and inspections
• workshop services
• car parts
• holders and chargers
• car washes
• car air fresheners
• tire and oil replacement

Important: Each invoice must include

• Eternis Customer ID
• vehicle registration number

Only a correctly issued invoice with complete company details guarantees proper processing.

Everything above related to the implementation of our Agreement. With these invoices, we take the settlement of VAT on these costs. Remember that only correctly entered details of our company on the invoice guarantee its acceptance and VAT reimbursement.

You can send invoices to us:

• via the Eternis app
• via KSeF The invoice must be:
• 100% visible
• without folds
• clean and unstained
• only one invoice per photo
• not edited with graphic software

Instructions for adding an invoice:

Log in to www.panel.eternis.pl or access the mobile app on your phone

Select “Invoice entry” from the list

Fill out the form and attach the invoice photo to the form

Click “Send”

The added invoice must appear in the system as soon as it is added, if it is not there, there must have been some error.

Invoices should be added daily, in real time.

Yes. Every expense invoice must contain the registration number of the vehicle you use for trips.

Yes. Starting from February 1, 2026, all expense invoices must include the Client ID from the Eternis App.

Where can I find my Client ID? After logging into the Eternis App, the Client ID is displayed under your first and last name. It is a 5-digit number starting with the # symbol (e.g. #12345).

Important: Missing Customer ID on the invoice will make it impossible to correctly process it in the Eternis system.

If you are interested in working on the Bolt Driver application, please click on the link below and take a look at our offer:

www.eternis.pl/en/bolt/

If you are interested in working on the Bolt Food application, click on the following link and take a look at our offer:

www.eternis.pl/en/bolt-food/

If you are interested in working on the Uber Driver app, click on the following link and take a look at our offer:

www.eternis.pl/en/uber/

If you are interested in working on the Uber Eats app, click on the following link and take a look at our offer:

www.eternis.pl/en/uber-eats/

If you are interested in working on the FREENOW app, click on the following link and take a look at our offer:

www.eternis.pl/en/free-now/

If you are interested in working on the Glovo app, click on the following link and take a look at our offer:

www.eternis.pl/en/glovo/

If you are interested in working on the Wolt app, click on the following link and take a look at our offer:

www.eternis.pl/en/wolt/

If you are interested in working on the Stuart app, click on the following link and take a look at our offer:

www.eternis.pl/en/stuart

A TAXI license is your pass to practice as a cab driver. The full name of the license is: License to perform domestic road transportation of passengers by cab. You can obtain it if you drive on your own business and/or employ drivers.

This is a convenient choice for those drivers who are not self-employed. You will obtain it from your fleet partner after submitting the necessary documents.

3. What documents are required to obtain a TAXI license extract?

To obtain an extract from your license, contact our Eternis License Point or visit us in person at our stationary office on 9A Saska Street in Warsaw during office hours.

Phone: +48 781 888 996

Mail: licencje@eternis.pl

The costs you will have to pay if you want to get licensed are:

• Medical examination and psychotechnical tests (from PLN 300) • Certificate of no criminal record (PLN 30 ) • Technical examination of the car and TAXI stamp (PLN 43 )

The cost of the license extract is entirely on the side of Eternis. Drivers who apply for a cab license extract in person, with a power of attorney from Eternis, are required to cover the official costs of PLN 17.

If you are self-employed and have your own license issued to your company, we can offer you the services of our accounting service. The offer, after individual consultation, we will tailor to your needs.

To discuss the details, please call our accounting department or visit at the company’s headquarters.

Phone: + 48 696 716 562 Address: 9A Saska Street, 03-968 Warsaw.

When changing partners and switching to Eternis, the driver has to go through the process of making a new car extract again. The driver cannot perform trips on another partner’s license. TAXI license extract is made for drivers on a specific fleet partner.

If you want to make trips in more than one city, you need to obtain an extract from the TAXI license for each city.

If you would like to perform rides in a city other than Warsaw and do not know how to properly mark your car, please contact us.

Phone: +48 530 055 715

Mail: licencje@eternis.pl

As much as possible, you can privately operate a car with a sticker, which is required by the resolution. However, be sure to remove the TAXI lamp from the vehicle.

Have you found a more favorable and legitimate offer from another partner? Be sure to let us know! We will offer you something better. What sets us apart in the market is our attention to the best quality of our services. We want the Driver to feel that he is in the best hands. And all this at optimal prices for you!

In the Eternis loyalty program, for every new Driver you bring to us, you get free billing. Sounds good, right?

NOTE: The referred Driver must have paid min. 2 settlements.

Of course! However, please note that any rental car must be added to the profile along with the required documents (valid inspection and insurance policy) and accepted. It is not necessary to send a car rental agreement.